We Works For Build A Skillful Nation
We Works For Build A Skillful Nation
Last updated: 10/10/25
Thank you for choosing Rangdhanu Academy. We strive to make your experience smooth and fair. This Return & Refund Policy (“Policy”) explains how we handle returns, cancellations, and refunds for courses, digital content, and other services offered via https://rangdhanuacademy.com/ (the “Site”).
By purchasing or enrolling in any course or service, you agree to this Policy.
This Policy applies to digital products and services (e.g. online courses, e-learning content, subscriptions) purchased through our Site.
Physical goods (if any) or third-party services (if offered) may have a separate return/refund policy.
This Policy does not apply to free content or trial offers (unless otherwise stated).
If you purchase a course or service but have not yet accessed any content or initiated the service, you may request cancellation within [X] days (for example, 7 days) from purchase for a full refund.
After that period or once you begin accessing content, you are not eligible for full refund, unless under conditions described in Section 4 below.
Because our services are digital and delivery is instantaneous (once content is accessed), we generally do not offer refunds once you have begun consuming the content (i.e., watched lessons, downloaded materials).
We encourage you to review all course descriptions, previews, and trial content before purchase.
We will consider refunds (full or partial) in the following cases:
| Situation | Refund / Solution | Conditions / Notes |
|---|---|---|
| You paid but did not receive access to the purchased course / service | Full refund | Must request within [Y] days (e.g. 14 days) and show proof of payment |
| The course content is defective, inaccessible, or significantly differs from description | Full or partial refund | Must notify us within [Z] days (e.g. 14 days) with evidence |
| Technical or delivery failure caused by us or our service provider | Full refund or re-delivery | We will attempt to resolve; if cannot, refund applies |
| Force majeure, system downtime, or exceptional circumstances | Case by case | We will evaluate and respond fairly |
Refunds will be made using the same payment method used originally, unless otherwise agreed.
If any fees or charges were incurred (e.g. transaction fees), we may deduct those from the refund amount, unless local law prohibits it.
Refund requests must include relevant payment, transaction, course, or user details to help us validate.
Approved refunds will be processed within [N] business days (e.g. 7–14 days).
The time to actually appear in your account depends on your bank or payment provider.
Log into your account on the Site and go to “My Courses / My Purchases”.
Submit a cancellation/refund request via our designated form or support portal.
Provide:
Order ID / transaction reference
Date of purchase
Course or product name
Reason for refund
Screenshots or evidence (if applicable)
Our support team will review and communicate the decision within [M] business days (e.g. 3 days).
Refunds will not be granted for:
Partial consumption of course content (e.g. you watched most of the videos before requesting).
Change of preference (unless within the early cancellation window and before access).
Technical issues on your side (e.g. device incompatibility) unless we confirm it’s due to our system.
Disputes or complaints made after the permitted window for requests.
We reserve the right to refuse refunds if we suspect abuse or fraud.
Under Bangladesh e-commerce operational guidelines: if a seller fails to deliver the product (or service) on time, refund must occur within 10 days. The Business Standard
Bangladesh Bank guidelines may apply for settling payments in delayed delivery or service failure cases. mahbub-law.com
In case of disputes not resolved amicably, you may file a complaint with the Directorate of National Consumer Rights Protection in Bangladesh.
We may offer a partial refund or credit if part of the service is defective or unusable.
We may also offer swaps or alternative courses instead of full refund, if acceptable to the user.
We reserve the right to change this Return & Refund Policy at any time. The revised version will be posted here with an updated “Last updated” date. Continued use after modification constitutes acceptance of the updated policy.
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